As many of our products are custom-made and personalised, we do not accept returns for reasons such as change of mind, incorrect photo selection, or personal preference after delivery.
However, we do offer support in cases where:
- The product arrives damaged, or
- here is a manufacturing defect
To request a return or replacement, the following are mandatory:
- An uninterrupted unboxing video clearly showing the package being opened
- The video must start before opening the package and continue until the product is fully visible
- Requests without an opening video cannot be processed
This policy helps us ensure fairness and protect both our customers and our crafting process.
For more details on timelines and delivery, please refer to our Shipping Policy:
👉 [View Refund Policy]
👉 [View Shipping Policy]
